Frequently Asked Questions
Everything you need to know about your order and our gear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the US, while international shipping can take 10-21 business days depending on your location and customs processing.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked mailers or boxes to ensure your privacy. The sender name on the shipping label will appear as 'PH Apparel'.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that for hygiene reasons, certain items like underwear or swimwear cannot be returned.
How do I know what size to order?
We provide a detailed size guide on every product page. Our apparel generally follows standard US sizing, but we recommend measuring a favorite garment at home to compare against our charts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my package after it ships?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.